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software does not recognize the hardware
Posted: 15 Dec 2012, 11:37
by Soporte AutoExacto
Hi:
we have a problem with a scan nissandata II, this was presented after connecting to an Xtrail.
It turns out that the computer recognizes the device but when it comes to detecting the software displays adaptor not found.
What it thats mean, is something problem with hardware?
Some Help please.
Thanks in advance.
Re: software does not recognize the hardware
Posted: 18 Dec 2012, 20:25
by Tom
Have you tried the Find Adaptor function?
Go to Settings->Communication->Find Adaptor and press the Start button. The software will test all available Com Ports for BlaztII adaptor.
Does the light on the adaptors flash when you connect it to the car?
Re: software does not recognize the hardware
Posted: 19 Dec 2012, 05:47
by Soporte AutoExacto
This is the problem.
When use Settings->Communication->Find Adaptor and press the Start button, show adaptor not found.
The led in the interface are off.
Thanks.
Re: software does not recognize the hardware
Posted: 21 Dec 2012, 02:32
by Soporte AutoExacto
hi:
need solution please.
Thanks.
Re: software does not recognize the hardware
Posted: 22 Dec 2012, 11:30
by Tom
I think the adaptor might be faulty.
Re: software does not recognize the hardware
Posted: 30 Dec 2012, 03:09
by Soporte AutoExacto
What can I do, there have under warranty. Can you change it? Please.
Re: software does not recognize the hardware
Posted: 04 Jan 2013, 04:38
by Soporte AutoExacto
Hi, any response about my problem. We don´t have warranty?
Re: software does not recognize the hardware
Posted: 07 Jan 2013, 23:38
by Tom
When and who did you purchase the adaptor from?
Re: software does not recognize the hardware
Posted: 08 Jan 2013, 03:28
by Soporte AutoExacto
Purchase September 2012, Eddy Pertierra, from Mexico.
Re: software does not recognize the hardware
Posted: 08 Jan 2013, 15:57
by Tom
OK, no problem. PM sent.